Privacy Policy — Heartwood Digital

Introduction

Heartwood Digital is a 100% Canadian-owned web design and managed hosting agency based in Ontario, Canada. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Last updated: March 2026

Information We Collect

We collect personal information that you voluntarily provide to us through our contact form. This may include:

Full name
Email address
Phone number (optional)
Business name (optional)
Service type of interest
Project description
Budget range (optional)

We only collect information that is necessary to respond to your inquiry and provide the services you request.

How We Use Your Information

The personal information we collect is used for the following purposes:

To respond to your inquiry and provide a consultation
To provide requested web design, hosting, and related services
To communicate with you about projects, services, and updates
To improve our website and the quality of our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use a limited number of third-party services to operate our website:

Formspree (Form Processing)

When you submit our contact form, your data is transmitted to Formspree.io for form submission handling. Formspree processes your form data to deliver it to us. Please refer to Formspree's privacy policy for details on how they handle submitted data.

Plausible Analytics (Website Analytics)

We use Plausible Analytics, a privacy-focused analytics tool. Plausible does not use cookies, does not collect personal data, and does not track individual visitors. All data is aggregated and anonymous.

Google Fonts (Typography)

Some pages on our website use Google Fonts to display custom typography. When these pages load, your browser connects to Google's servers to download font files. This may transmit your IP address and browser information to Google. Google's privacy policy governs their handling of this data. For more information, visit Google's privacy policy.

We use Canadian servers where possible to ensure your data remains within Canada.

Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and provide our services. Once the purpose for which the information was collected has been fulfilled, we will securely delete or anonymize it.

You may request the deletion of your personal information at any time by contacting us at [email protected].

Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

Right to access — You may request access to the personal information we hold about you.
Right to correction — You may request that we correct any inaccurate or incomplete personal information.
Right to withdraw consent — You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.
Right to complain — If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

We use Plausible Analytics, which does not use cookies or any form of persistent tracking. No personal data is collected through our analytics.

We do not use third-party advertising cookies or tracking pixels. Your browsing activity on our website is not shared with advertisers or other third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted via HTTPS.

While no method of transmission or storage is completely secure, we are committed to safeguarding your information to the best of our ability.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Email: [email protected]
Location: Ontario, Canada

Heartwood Digital
Ontario, Canada